NWL Terms of Use

Website Terms of Use

Nation Weight Loss (NWL)'s Monthly Subscription Program Policy!

By joining our NWL Monthly Subscription Program, you authorize NWL to process and ship your orders monthly, charging the payment method of your choice. Here's a breakdown of how our program works:

Subscription Flow:

Monthly Shipments: After receiving your payment each month, we'll ship your order. We accept payments via credit card or direct bank debits. Please note, shipments are initiated only after full payment. Generally, shipments are dispatched two days following payment confirmation.
Initial Subscription: For new subscribers, your first order will be shipped within two days of receiving your subscription agreement. Thereafter, expect consistent monthly deliveries.
Delivery Timeline: Typically, you will receive your subscription orders within three to five days from the date of shipment. All orders are subject to standard shipping and handling charges.

Subscription Management:

Automatic Subscription: Enjoy the ease of automatic monthly deliveries of your chosen products.
Modifying Your Subscription:
Online: Make changes by logging into your NWL account. For changes to be effective for the upcoming shipment, please adjust your subscription at least 10 calendar days before your next scheduled shipment.
Offline: Send a revised Subscription Agreement with "Modify" at the top to our Customer Service Department, at least 10 days before your next shipment.
Canceling Your Subscription:
Online: Cancel your subscription at any time by logging into your NWL account and choosing the cancellation option.
Offline: Send a new Subscription Agreement with "Cancel" written at the top to our Customer Service Department at least 10 business days prior to your next shipment. Please note, if the cancellation notice is received less than 10 business days before shipment, it may not prevent that month's shipment.

Order Cancellation Policy

You have the right to cancel your purchase or subscription without any penalties or obligations within THREE (3) BUSINESS DAYS from the date you received the product or service. If you decide to cancel within this period, we will undertake the following actions: refund any payments made by you, return any trade-in items, and cancel any associated financing or security interests. All these steps will be completed within TEN (10) BUSINESS DAYS of receiving your cancellation notice. If you received goods, they must be maintained in the same condition as when received. You have the option to either return the goods to us, following our instructions at our expense and risk, or make them available for pickup at your residence. If we do not collect the goods within TWENTY (20) DAYS of your cancellation, you are free to keep or dispose of them without any further obligations. It is also your responsibility to cancel any ongoing subscriptions associated with your purchase to prevent future billing cycles. Failure to cancel these subscriptions will result in continued recurring billing. If you do not make the goods available for return, or if you agree to but fail to return them, you remain responsible for all obligations under the agreement. Should you have any questions or need assistance with your cancellation, please contact us.

Product Refund Policy

If you're not completely satisfied with your purchase, you can return any product to NWL for a refund within sixty (60) days of purchase. Here's how:

Return Process: To initiate a refund, please send the unused product back to NWL in its original packaging. Include a signed letter stating the reason for your dissatisfaction and requesting a refund.
Refund Issuance: Once we receive the returned product, a refund will be issued to your original payment method. The refund amount will be the original purchase price minus any credits earned on that order.
Adjustments for Referrals: If you earned credit from referring others to NWL, and they return products, your credit balance may be adjusted accordingly. This means if someone you referred returns a product, the credit you earned for that referral may be deducted from your balance.
Handling Credit Deficits: In cases where the deduction for returned products exceeds your current credit balance, future credits you earn will first offset this deficit. You'll be able to use additional credits only after the deficit is fully compensated.

NWL Shipping Policy

NWL is committed to delivering our products to customers wherever they are. Here's what you need to know about our shipping policies and options:

Domestic Shipping: We ship to any location within the continental United States. For these shipments, we strive to provide cost-effective and efficient delivery options. All one-time orders over $200 will include free shipping.
International and Extended Area Shipping: NWL offers international shipping, with payments processed in the market from which the product is shipped, rather than the destination country. Please note, international and extended area shipments are subject to higher rates due to the additional logistics and costs involved. We are committed to fair pricing and work diligently to manage these costs effectively, ensuring our global customers can enjoy our products. For any questions or assistance, our customer service team is readily available to help."
Shipping Rate Calculation: NWL calculates shipping rates with a commitment to fairness and transparency. Our goal is to offer competitive pricing, closely mirroring the rates of major carriers domestically and internationally. This alignment ensures that the shipping charges you see reflect the current and actual costs we incur. By adopting this approach, we aim to provide you with the most accurate and reasonable shipping costs, without any hidden fees or surprises
Free shipping on monthly deliveries over $100: As a benefit to our loyal customers, NWL offers free shipping on all subscription orders over $100. This is part of our commitment to making regular access to our products as convenient and cost-effective as possible.
Multiple Shipping Options: Depending on your location and the urgency of your order, you can choose from various shipping options. Whether you need expedited delivery or standard shipping, we have solutions to meet your needs.
Tracking Your Order: Once your order is dispatched, you'll receive a tracking number. This allows you to monitor the progress of your shipment and know exactly when to expect your NWL products.
Customer Service Support: Should you have any questions about shipping, or if you need assistance with your order, our dedicated customer service team is here to help. We can provide information on shipping options, assist with tracking, and help resolve any issues that may arise during the shipping process.

Agreement between user and NWL

Welcome to www.NWLoss.com and related web pages (collectively “the Site”), which is operated by NWL International, Inc. and its affiliate companies (collectively “NWL”). The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

The Site is an e-commerce site

This site is intended to be used to browse content and make authorized purchases, and shall not be used for any other purpose.

Privacy

Your use of the Site is subject to the terms of NWL’s Privacy Policy, which can be found by clicking on the “Privacy” link at the bottom of the Site. The Privacy Policy contains information about NWL’s data collection and use. Please review it.

Electronic communications

Visiting the Site or sending emails to NWL constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that NWL is not responsible for third party access to your account that results from theft or misappropriation of your account information. NWL and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

NWL does not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under 18, you may use the Site only with permission of a parent or guardian.

Product return policy

NWL stands behind its products by offering purchasers who are not NWL Distributors a 100% money-back satisfaction guarantee. If, for any reason, within sixty days after your purchase (or within ninety days after a purchase of NWL Balance), you are dissatisfied with your NWL product, NWL will, upon your written request, issue to you a full purchase-price refund. To receive this refund, you must provide NWL with a signed letter stating your reason for dissatisfaction and return all unused portions of the product, as well as the container. Thereafter you must provide a statement that you have received a full refund. This Guarantee applies to Customers only and is not extended to NWL Distributors. Except as provided above, NWL products are sold without warranty of any kind, including the implied warranties of merchantability and fitness for a particular purpose. In no event will NWL be liable for any direct, indirect, consequential or incidental damages arising out of the use of or inability to use NWL products, even where NWL has been advised of the possibility of such damages. Some jurisdictions may restrict or not allow the limitation of liability for consequential damages, so the above limitation may be limited. If you do not receive a complete refund within thirty (30) days of your written request, please contact the NWL Distributor Compliance Department by e-mail at cs@NWLoss.com.

Purchasers who are NWL Distributors may return NWL products purchased through the Site in accordance with NWL’s Policies & Procedures for Distributors, which are available on the Site.

Links to third party sites/third party services

The Site may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of NWL and NWL is not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. NWL is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by NWL of the Linked Site or any association with its operators.

Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the Site, you hereby acknowledge and consent that NWL may share such information and data with any third party with whom NWL has a contractual relationship to provide the requested product, service or functionality on behalf of the Site’s users and customers, consistent with NWL’s Privacy Policy.

No unlawful or prohibited use of the Site and NWL’s intellectual property

You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to NWL that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of NWL or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright, trademark, and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You agree to not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. NWL content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of NWL and the content owner (if other than NWL). You agree that you do not own nor acquire by use of the Site any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of NWL or our licensors except as expressly authorized by these Terms.

Third party accounts

You may be able to connect your NWL account to third party accounts (such as those for social media websites). By connecting your NWL account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International users

The Site is controlled, operated and administered by NWL from our offices within the USA and offices in other locations around the world. If you access the Site from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless NWL, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or any related services, any user postings made by you, your violation of any Terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. NWL reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with NWL in asserting any available defenses.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NWL AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME.

NWL AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. NWL AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NWL AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF NWL OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction

NWL reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this Agreement is governed by the laws of the State of Utah in the United Sates of America, without regard to the conflicts of laws provisions therein, and you hereby consent to arbitration in Utah County, State of Utah. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and NWL as a result of this Agreement or use of the Site. NWL’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of NWL’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by NWL with respect to such use. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

Unless otherwise specified herein, this Agreement constitutes the entire agreement between the user and NWL with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and NWL with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial, arbitration, or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents be written in English.

Changes to Terms

NWL reserves the right, in its sole discretion, to change the Terms under which the Site is offered. The most current version of the Terms will supersede all previous versions. NWL encourages you to periodically review the Terms to stay informed of our updates.

NWL welcomes your questions or comments regarding the Terms:

Email address: cs@NWLoss.com

Effective as of August 01, 2024

Updated: September 2, 2024